Return & refund policy
Example return, replacement and refund terms for the demo store.
Request window — demo
Sample rule: request a return or replacement within 7 days of receiving an incorrect, damaged or defective item. This period is demo content and requires store-owner confirmation.
Information to provide
Provide the order number, phone number, item name, a description of the issue and clear photos of the item and packaging. Contact the store before sending anything back.
Item condition — demo
Sample rule: keep the item unused with its original packaging, tags and included accessories. Any exceptions for defective items must be reviewed by the store.
Replacement or refund — demo
The store checks the request and item condition before approving a replacement or refund. If a replacement is unavailable, the sample policy allows a refund after approval.
Return delivery costs — demo
Sample rule: the store covers approved returns for incorrect, damaged or defective items. Other requests and any applicable costs must be agreed before shipment.
Refund timing — demo
Sample estimate: approved refunds are processed within 7–10 business days after the returned item is received and inspected. The actual payment channel and timing must be confirmed.
Cancellation — demo
Contact the store before dispatch to request cancellation. Once dispatched, the return process may apply.
Before publishing
The store owner must confirm eligible products, exclusions, deadlines, return address, inspection process and refund methods.