Frequently asked questions
Quick answers about shopping, delivery, payments and returns.
Shopping
Do I need an account to order?
No. You can browse products, add items to your cart and checkout as a guest.
How do I find a product?
Use the header search or open Products. Category, price and sorting options help narrow your results.
How do I change quantity or remove an item?
Use the plus and minus controls in the cart, mini cart or checkout. Use the delete icon to remove an item.
Payment
Which payment methods are available?
Cash on Delivery is currently available. You pay when the order is delivered.
Delivery
What is the delivery charge?
The current checkout charges are ৳60 inside Dhaka and ৳120 outside Dhaka. Select your delivery area to see the total.
How long does delivery take?
Demo estimate: 2–3 business days inside Dhaka and 3–5 business days outside Dhaka after confirmation. These sample timelines need store-owner confirmation.
Orders & returns
What happens after placing an order?
A confirmation page displays your order number, items, total and delivery information. Keep the order number for reference.
Can I change or cancel an order?
Contact the store with your order number. The demo policy allows requests before dispatch; availability and final terms must be confirmed by the store owner.
Can I return an item?
The demo policy uses a 7-day request window for incorrect, damaged or defective items. Read the Return & refund policy for the sample conditions.